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Turn the IVR into a fraud-fighting asset

Flag potential fraud in real-time while providing efficient self-service options through your IVR. Help protect your contact center without disrupting customer experience.

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Why Pindrop

Secure your business and catch fraud early by using technology to analyze call data and behavior in real-time.

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Save time for agents + customers

Create call profiles by using our technology that analyzes metadata and behavior in the background, letting agents and customers focus on resolving calls without interruptions.
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Detect risks from multiple signals

Better protect your IVR by identifying suspicious activity early with technology that analyzes metadata, liveness, and behavior patterns—well before fraud occurs.
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Identify at-risk accounts promptly

Monitor and link calls to accounts over time, identifying patterns that reveal which accounts may be under fraudster surveillance or at risk for takeover attempts.
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Spot overlooked fraud attempts

Uncover hidden risks by re-analyzing past calls using the latest fraud intelligence with Continuous Scoring, creating actionable cases for enhanced security.

Helping to secure IVR systems

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

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Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

 

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Enhance security through intelligent risk analysis

Learn how detailed analysis of IVR activity, such as call patterns, behavioral anomalies, and interaction trends, can help you identify potential fraud risks before they strike.

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Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

Start learning
Article
A Smart Start: Why the AI Fraud Deterrence Act is a Promising Proposal for Financial Security
 December 4, 2025

4 minutes read time

Case study
One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions
 December 1, 2025

7 minutes read time

Article
The $40B Deepfake Crisis: 3 Lessons Every Enterprise Leader Needs to Hear
 November 21, 2025

5 minutes read time

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.