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Allow callers to
self-serve securely

Use the self-service IVR system and our voice authentication solution to speed up your AHT for genuine customers.

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Why Pindrop

Connect genuine callers with agents by authenticating and analyzing for risk in your IVR system.

Triangle warning and chart icon showing evaluation of call and device risk factors

Assess risk in seconds

Receive a call’s risk analysis within seconds from our authentication solution, which analyzes the caller’s carrier network metadata and cross-references it with our database of confirmed fraudsters.
Fingerprint and shield symbol representing multi-factor secure authentication

Minimize security questions

Eliminate two or more Knowledge-Based Authentication (KBA) questions, potentially reducing call time by an average of 45 seconds or more1 without the need for any voice, device, or speech samples.
Key and headset symbol showing secure self-service authentication for callers

Enroll callers securely

Remove calls that show elevated risk scores from the authentication process, helping increase confidence and allowing genuine callers to self-service.
Waveform icon showing AI audio analysis for deepfake and synthetic voice detection

Identify audio deepfakes 

Detect synthetic voices before enrollment and during calls using our liveness detection add-on to help keep fake callers from reaching agents.

Lower costs + improve IVR efficiency

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

 

Pindrop Passport icon showing a laptop and shield, representing multi-factor voice authentication and secure caller verification

Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

 

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Pindrop Pulse icon with a sound wave in focus brackets, representing AI-driven liveness detection and deepfake identification

Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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The Case for Better Self Service_iPad

Authenticate quickly within the IVR

Learn more about self-service options in the IVR system and how they can drive less expensive and faster calls.

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Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

Start learning
Article
A Smart Start: Why the AI Fraud Deterrence Act is a Promising Proposal for Financial Security
 December 4, 2025

4 minutes read time

Case study
One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions
 December 1, 2025

7 minutes read time

Article
The $40B Deepfake Crisis: 3 Lessons Every Enterprise Leader Needs to Hear
 November 21, 2025

5 minutes read time

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.

Sources + disclaimers

1 Forrester Consulting, Total Economic Impact of Pindrop, 2022