Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.
December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester
December 1, 2021
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.Read Here
As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?Download
This report covers the expected surge post pandemic, self-service’s role in dealing with it, how and when fraudsters use the IVR and how fraudsters’ activities can be used against them.Download
This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations and develop a passive, customer-friendly authentication process.Read Here
In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.Download
This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investmentDownload
Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agentsDownload
Enterprise-grade ANI validation and spoof detection for contact centersDownload Now
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.Download