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How it works

Ditch time-consuming and ineffective authentication questions without compromising security. VeriCall® Technology can receive and analyze call metadata directly from your IVR, including phone number, and provide a clear risk score quickly.

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Increase confidence in your IVR system

Allow customers to self-serve in the IVR—while monitoring for spoofed or risky calls. Integration is seamless with our lightweight API that works with your existing systems.

 

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Authenticate your customers quickly

Reduce average handle time by removing the need for security questions and OTPs—improving customer experience and call resolution times.
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Enhance IVR + agent efficiency

Expand self-service options and increase self-service rates without compromising security—all with technology that better protects your IVR.
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Identify risks early

Detects spoofing so you can step-up security for risky calls—helping you protect your customers’ data and your company’s reputation.

Prioritize efficiency
+ security

VeriCall can help fill the gap in existing authentication systems, providing more accurate and faster ANI validation and spoof detection.

Shield and alert symbol representing reduced fraud risk through proactive monitoring

Catch risky calls

Analyzes call metadata for suspicious indicators before the call reaches an agent—helping spot fraud early.
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Handle calls faster

Remove the need for time-consuming security questions or OTPs with technology that passively evaluates call metadata in the IVR.
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Stay ahead of fraudsters

Better protect against fraud attacks with machine-learning-driven technology that continuously learns and adapts to emerging threats.

Hear from our customers

Discover how two telecommunications firms tackled contact center challenges with VeriCall® Technology.

Read the case study

“One company alone saw a 75% “green” rate and 3X return on investment—with implementation fully complete in just 60 days.”

Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

Start learning
Article
When Voices Can’t Be Trusted: How MSUFCU Revamped Caller Authentication with Pindrop® Solutions
 January 5, 2026

6 minutes read time

Article
Deepfake Text Detection: A CISO’s Readiness Checklist
 December 12, 2025

3 minutes read time

Article
How to Strengthen Caller Verification When STIR/SHAKEN Falls Short
 December 5, 2025

4 minutes read time

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.