Secure Caller Authentication with Pindrop® Passport

Cut down on call times

Pindrop^® Passport provides a multifactor authentication solution that helps your contact center quickly authenticate callers within the Interactive Voice Response (IVR) system and at the agent, allowing agents to focus on helping genuine customers.

Chat with an expert

45s

Average handle time saved¹

Remove an average of two Knowledge Based Authentication questions (KBAs) per call—limiting reliance on outdated and vulnerable methods.

+1.5%

Improved IVR containment rate¹

Verify callers in the IVR using advanced risk assessment models—giving time back to your agents.

~$4M

Average yearly savings¹

Improve your organization’s risk posture and save money by removing outdated authentication methods.

Schedule a demo

Why Pindrop

Improve caller satisfaction and AHT with seamless authentication.

Enroll faster and easier

Quickly enroll callers during conversations without requiring PINs or static phrases, removing friction for genuine customers.

Save time + money

Cut costs by authenticating callers faster,¹ increasing IVR containment, and minimizing KBAs and One-Time Passwords (OTPs).

Block fraudulent enrollments

Safeguard your contact center by identifying high-risk calls during enrollment using tech that analyzes carrier data, calling patterns, account history, and more.

Combat deepfake attacks

Catch potential deepfakes by identifying synthetic voices with our Pindrop^® Pulse technology.

Reduce pricey OTP usage

Reduce OTP usage from 10% of calls to just 1–2%,² cutting costs and improving efficiency.

Resolve calls faster

Eliminate unnecessary security questions and reduce wait times, helping agents handle calls quickly and effectively.

Hear from our customers

Learn how a credit union reduced its AHT by 66% in 90 days.

Read the case study

“The original technology was created by Pindrop; they are the originators of fraud detection; how could we choose anyone other than them?”

Anonymous Pindrop® Customer

Assistant VP of Digital Services at Credit Union

Layers of technology that deliver

With advanced voice, device, and behavior analysis, Pindrop® Passport provides accurate, secure authentication.

The benefits of modern authentication

Learn how moving beyond manual verification can save time, improve efficiency, and lower operational costs in your contact center.

Watch the video

Pindrop® Passport

Fast, secure caller authentication

Cut down on call times

Average handle time saved¹

Improved IVR containment rate¹

Average yearly savings¹

Why Pindrop

Enroll faster and easier

Save time + money

Block fraudulent enrollments

Combat deepfake attacks

Reduce pricey OTP usage

Resolve calls faster

Hear from our customers

“The original technology was created by Pindrop; they are the originators of fraud detection; how could we choose anyone other than them?”

Layers of technology that deliver

Voice analysis

Phoneprinting® tech

Toneprinting® tech

Metadata analysis

Behavior analysis

Risk analysis

Liveness detection

The benefits of modern authentication

How to Strengthen Caller Verification When STIR/SHAKEN Falls Short

One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions

From Limitation to Exploitation: Tackling Deepfake Audio Risks in Voice Security

Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.

Sources + disclaimers

Pindrop® Passport

Fast, secure caller authentication

Cut down on call times

Average handle time saved1

Improved IVR containment rate1

Average yearly savings1

Why Pindrop

Enroll faster and easier

Save time + money

Block fraudulent enrollments

Combat deepfake attacks

Reduce pricey OTP usage

Resolve calls faster

Hear from our customers

“The original technology was created by Pindrop; they are the originators of fraud detection; how could we choose anyone other than them?”

Layers of technology that deliver

Voice analysis

Phoneprinting® tech

Toneprinting® tech

Metadata analysis

Behavior analysis

Risk analysis

Liveness detection

The benefits of modern authentication

Related research + insights

How to Strengthen Caller Verification When STIR/SHAKEN Falls Short

One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions

From Limitation to Exploitation: Tackling Deepfake Audio Risks in Voice Security

Digital trust isn’t optional—it’s essential

Take the first step toward a safer, more secure future for your business.

Sources + disclaimers

Average handle time saved¹

Improved IVR containment rate¹

Average yearly savings¹

Digital trust isn’t
optional—it’s essential