Partners

Global Alliance Partners

Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, databases, analytics, mobile, Internet of Things (IoT), and enterprise applications from 42 Availability Zones (AZs) across 16 geographic regions in the U.S., Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world monthly — including the fastest growing startups, largest enterprises, and leading government agencies — to power their infrastructure, make them more agile, and lower costs.

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Dimension Data

Dimension Data uses the power of technology to help organizations achieve great things in the digital era. As a member of the NTT Group, Dimension Data accelerates its clients' ambitions through digital infrastructure, customer experience, hybrid cloud, digital workplace, and cybersecurity. With a turnover of USD 8 billion, offices in 48 countries, and 28,000 employees, Dimension Data delivers wherever its clients are, at every stage of their technology journey.

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Verizon

At Verizon, we don’t wait for the future. We build it. Our purpose is to deliver the promise of the digital world by enabling people, businesses and society to innovate and drive positive change. We create business value by earning customers’ trust, minimizing our environmental impact, and maximizing customer growth while creating social benefit through our products and services. We have been helping our customers deliver better experiences for over 25 years with innovative solutions like Media Forking that allow our customers to enable technologies that not only protect their business, but provide superior customer outcomes.

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Service Providers

BT provides communications services to consumer and business sectors worldwide. The company operates in segments such as global services, business, consumer, wholesale, openreach, and more. It offers managed networked IT and consulting services to corporate and public sector customers such as Internet protocol (IP), Ethernet, and virtual private network services; firewalls, web security, intrusion prevention, and threat monitoring services; collaboration services; contact center services; telehousing and colocation services; and consulting, integration, and managed services.

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Bell Canada

Canada's largest communications company, BCE leads the industry in providing world-class broadband communications services to consumers and business customers across the country. Through the Bell brand and other respected Canadian names, BCE offers residential communications services including fibre-based Fibe TV and Fibe Internet, Connected Home services, and home phone in 7 provinces; national wireless services with Bell LTE, Canada's Best National Network; and an unparalleled range of business communications services across the country, including data hosting and cloud computing with Canada's largest network of data centers.

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CenturyLink

CenturyLink is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

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Telefónica

Telefónica is one of the largest telecommunications companies in the world by market capitalization and number of customers with a comprehensive offering and quality of connectivity that is delivered over world-class fixed, mobile, and broadband networks. As a growing company it prides itself on providing a differential experience based both on its corporate values and a public position that defends customer interests.

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Vail Systems

The Vail Platform delivers leading-edge voice and audio analysis technology, evaluating the quality and character of voice interactions to provide new opportunities to improve customer experiences. Vail's platform is the base for millions of customer interactions and pre-integrates with the cloud-based, carrier-grade enhanced network services, and sophisticated automation and analytics solutions.

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Vodafone

Vodafone Group is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 46 more, and fixed broadband operations in 18 markets. As of 31 December 2017, Vodafone Group had 529.1 million mobile customers and 19.3 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates.

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Solution Providers

Aeriandi

Aeriandi's comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA, or other, compliance can be complicated and expensive to attain and maintain, which is where Aeriandi can help. Its award winning secure voice solutions are being used by large corporates with highly complex infrastructures. From call recording, archiving, and PCI phone payments, to fraud detection and speech analytics, Aeriandi has customers covered.

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Avtex

Avtex is a full-service customer experience consultancy focused on helping organizations build trust with their customers. Avtex's breadth of knowledge uniquely positions it to assist in the identification, deployment, and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms, and policies.

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Carahsoft

Carahsoft has built its reputation as a customer-centric organization dedicated to serving the needs of its technology manufacturers, government end users, and reseller ecosystem. Carahsoft has a proven history of helping government agencies find the best possible technology solution at the best possible value. Carahsoft combines its team's extensive knowledge of the technologies they provide, with a thorough understanding of the government procurement process, to analyze needs, provide configuration support, simplify the ordering process, and offer special government pricing.

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Genesys

Genesys® powers more than 25 billion of the world's best customer experiences each year. Genesys' success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust Genesys' #1 customer experience platform to drive great business outcomes and create lasting relationships.

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Gigamon

Only Gigamon can help customers manage, secure, and understand what's happening across their entire network. Gigamon offers the industry's number one visibility platform to optimize data in motion as volume, speed, and threats grow exponentially. Now customers can reduce complexity, risk, and costs while gaining valuable insights to drive their business.

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Presidio

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Presidio's Digital Infrastructure, Cloud, and Security solutions enable its almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

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Red River

Red River brings together the ideal combination of talent, partners, and products to disrupt the status quo in technology and drive success for business and government in ways previously unattainable. Red River serves organizations well beyond traditional technology integration, bringing more than 20 years of experience and mission-critical expertise in security, networking, analytics, collaboration, mobility, and cloud solutions.

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Telnorm

Telnorm is a leading multi-vendor systems integrator specialized in call center, trading floors, and security solutions with presence in the U.S and the CALA region. With more than 20 years of experience, Telnorm aims to help clients build business efficiency, combining technology software development and top standards in services and support.

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May 22, 2020

COVID-19 Research

May 19, 2020

Fraudster Central

May 14, 2020

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

May 13, 2020

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

May 11, 2020

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

May 7, 2020

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

May 4, 2020

Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey

April 30, 2020

PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

April 28, 2020

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

April 27, 2020

Multifactor Authentication is Imperative

Datasheet

What is Phoneprinting® Technology

Report

2020 Voice Intelligence Report

Case Study

Securing the Call Center in Financial Institutions

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

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