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Simplify security + preserve trust

Voice fraud can take many forms and can happen at any stage—from the IVR to the agent. Voice analysis pairs with our solutions’ other capabilities to authenticate callers, detect threats early, and help protect accounts while maintaining a smooth and reliable experience.

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A smarter approach to voice

Safeguard customer accounts and enhance interactions with voice analysis, a powerful layer in our suite of security solutions.

 

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Precision across calls

Rely on highly accurate authentication–no matter the environment–with voice analysis that adapts to vocal variations and background noise.
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Speed without compromise

Verify callers in seconds, reducing delays and keeping customer interactions smooth.
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Designed to scale + protect

Detect fraud and manage increasing call volumes—with little effort and high accuracy.

How it works

Pindrop® voice analysis technology uses advanced tools to deliver actionable insights.

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Deep Voice® Engine 

Authenticate callers quickly and detect fraud early by analyzing over 250 vocal characteristics.

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Negative voice

Detect attempts from an unenrolled voice to access your customers’ accounts.

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"Bring Your Own Voice"

Move over existing enrollments and securely authenticate while minimizing transition time, operational disruption, and customer friction.
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Voice mismatch

Detect potential fraud by identifying when a caller’s voice doesn’t match an enrolled profile, enabling proactive security measures like step-up authentication.
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Gain valuable insights in voice security

Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.

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Instilling voice security

Our solutions are backed with years of research in the voice security industry and proven with customers in finance, insurance, and more.

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Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

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Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

View the library
Case study
CommunityWide Puts Member Experience First with Pindrop® Solutions + Confirm
 July 25, 2025

11 minutes read time

Article
Pindrop Collaborates with NVIDIA to Protect Against Unauthorized Voice Cloning
 June 25, 2025

4 minutes read time

Report
2025 Voice Intelligence and Security Report
 June 12, 2025

2 minutes read time