Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into the Pindrop family. Next Caller will become a Pindrop company and, while they will continue as a separate but complementary business, our new partnership will extend our leadership in the industry.
Our new partnership will see both teams working together to deliver an unparalleled suite of verification and authentication solutions to meet all customer needs – particularly those introduced by the pandemic.
According to research conducted by Forrester in November 2020, businesses reported a 42% increase in call volume since the COVID-19 outbreak began. 65% are struggling to manage the high call volumes, while 80% cited fraud as a serious issue. By combining our strengths under one, collective banner, Pindrop and Next Caller can respond to and mitigate shifts in consumer behavior and security threats to help businesses navigate voice channel solutions without negatively impacting the customer experience.
WHAT DOES IT MEAN?
In addition to consolidating our market leadership, this acquisition will mean that we can work with businesses at every stage of their voice channel journey. Our partnership will allow current and future customers greater flexibility and increase their options to support personalization, voice authentication, and verification, all while working with a Pindrop company. Whether they need a lightweight solution or full-stack, multi-factor authentication, they will work with us to accelerate better customer experiences, reduce the average time to serve, and mitigate risk.
Neither customer base will see any changes due to this acquisition other than access to a broader suite of solutions and extended support of the entire Pindrop family. We are excited for this next chapter in our growth and look forward to working together to deliver unparalleled voice experience, identity, and authentication solutions to meet our evolving and sophisticated customer needs.