Senior Product Marketing Manager • March 16, 2026 (UPDATED ON March 16, 2026)
4 minutes read time
There’s a new way to investigate fraud.
As AI fraud attacks rise, so do fraud cases. And analysts are starting to struggle with their backlog.
That’s why today we’re launching Fraud Assist—a Pindrop® Protect add-on and the first AI agent for phone fraud investigations.
Fraud Assist is an agentic case investigation assistant that helps fraud teams turn hours of case work into minutes1 with repeat fraudster match, audio playback speed control, and automatic case notes.
Fraud Assistant isn’t another generic transcription tool. It enhances fraud workflows by leveraging risk signals like voice, device, caller ID, location, and fraudster consortium intelligence.
Fraud Assist helps analysts answer the questions that slow every case down:
Fraud Assist uses LLMs to instantly summarize the conversation, including call resolution and purpose, so that investigators don’t need to spend time listening to the entire audio of every call. They zero in on the content that matters.
Fraud Assist surfaces the risk reasons. Beyond a call summary, it provides substantive intelligence to help decide cases with the full picture.
Fraud Assist links cases with Negative Voice ID (voice analysis of known fraudsters), so fraudsters are detected even when they swap phone numbers or devices.
Fraud Assist provides case notes to standardize write-ups and reduce investigation drag.
Fraud Assist automatically translates any language into a simple English summary.2
Fraud Assist has already delivered critical outcomes for early adopters:3
AI fraud is speeding up. Investigation teams are overloaded, potentially leaving businesses open to greater risk. Fraud Assist narrows that gap—so your team can investigate smarter and resolve faster.
1 Findings from Pindrop Fraud Assist beta. Pre-beta, 61% of cases required more than 1 hour to resolve. Post-beta, only 38% cases required more than 1 hour to resolve.
2 Transcription quality may vary based on audio conditions, speaker characteristics, and language complexity.
3 Derived from Pindrop® Protect Fraud Assist beta with a large national bank from August to December 2025. Findings represent average values across the beta period compared to the pre-beta period (January to August).
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