WEBINAR

Authentication 101: The Basics of Call Center Authentication

Authentication 101: The Basics of Call Center Authentication is part one in a three-part series on authentication in the contact center.

In this first session, we will explore a few key concepts around authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.

What is authentication?

What it means to identify and verify someone.

The basics of multi-factor authentication.

Your expert panel

Jay Hart

Principal Sales Engineer at Pindrop

Dave Dalebroux

Principal Sales Engineer at Pindrop

Pindrop Dots

Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.