Pindrop Wins Five9 ISV Partner of the Year Award for the Second Year in a Row

Pindrop is recognized for demonstrating exceptional innovation, collaboration, and impact through our software solutions, seamlessly integrating with Five9’s platform to drive value for customers in 2024.

ATLANTA, GA, February 12, 2025 – Pindrop Security Inc. received the 2024 ISV Partner of the Year award by Five9, the provider of the Intelligent CX Platform. The ISV Partner of the Year award celebrates a partner that has demonstrated exceptional innovation, collaboration, and impact through their software solutions, seamlessly integrating with our platform to drive value for customers. 

For the past four years, Pindrop has partnered with Five9 to authenticate inbound callers to customer contact centers quickly and efficiently while helping to catch and stop fraud attacks. As AI and deepfake technologies advance, there has been a decline in consumer trust regarding protection from fraud. Businesses need to have robust security measures in place like multi-factor authentication, advanced identity verification and real-time liveness detection to safeguard their organization and customer data.

“Pindrop’s partnership and pre-built integration with Five9 not only allows us to intervene when a fraud attack occurs but also helps Five9 customers adapt to new challenges and maintain consumer trust.” ~ Sumant Mauskar, SVP of Sales and Global Partners, Pindrop

“We believe customer experience is the driving force behind business success and our partner ecosystem is central to this mission,” said Jake Butterbaugh, SVP International Sales and Global Partners, Five9. “Together, we empower enterprises to deliver outstanding CX by embracing innovation and a shared vision for success. Our collaborative approach accelerates cloud transformations, ensures seamless deployments, and provides deeper insights for our customers. It’s an honor to celebrate our Global Partner Award winners, who exemplify the excellence and values driving exceptional customer experiences.”

To learn more about how Pindrop and Five9 can provide you with a safer, more secure contact center experience, visit us here.

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About Pindrop: 

Pindrop’s solutions are leading the way to the future of voice by establishing the standard for identity, security, and trust for every voice interaction. Pindrop’s solutions protect some of the world’s biggest banks, insurers, and retailers using patented technology that extracts intelligence from every call and voice encountered. Pindrop solutions help detect fraudsters and authenticate genuine customers, reducing fraud and operational costs while improving customer experience and protecting brand reputation. Pindrop, a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners. For more information, please visit pindrop.com.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it’s at the heart of every winning experience. For more information, visit www.five9.com.