We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

© 2022 Copyright

Solving the Authentication Puzzle

Is it possible to deliver an authentication experience that is both secure and seamless?

A CCMA research initiative supported by Pindrop

Download today to learn about:

Download the Report

Our mission is to provide security, identity and trust on every voice interaction

  1. Consumer research on fraud, authentication, OTPs and more 
  2. Delivering an authentication experience that is both secure and seamless 
  3. The effects of the authentication experience 
  4. Considerations when implementing new authentication solutions

Our mission is to provide security, identity and trust on every voice interaction.

Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication.
A clunky authentication process is bad for both customer and advisor, and it’s bad for business as well. Recognizing the need for adopting new authentication processes using passive technology powered by artificial intelligence (AI) and machine learning (ML) will be a vital next step for organizations looking to provide a personalized experience for their customers whilst protecting their security and privacy.
42% of those aged 18-34 have switched away from a provider due to authentication problems