Pindrop Featuring Gartner Research

Exploring The Changing Contact Center Security Landscape

Original Air Date: Thursday, February 4, 2021 at 1 PM ET / 6 PM GMT

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Gartner Research Guest Speaker Jonathan Care, Senior Director Analyst

Jonathan Care is a Research Director at Gartner Research. Mr. Care's area of expertise includes payment systems, cybersecurity, fraud detection and prevention applications, authentication, identity proofing, identity theft and insider threats. He also covers the PCI compliance program, tokenization and the security aspects of payment systems. His technical experience provides insight into application and network security, including secure coding standards and practices, red/blue teaming, vulnerability management, and firewalls, IDS/IPS and SIEM.

Shifts to a contactless society have opened gaping holes in contact center security, specifically in financial services.


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  • The changing landscape of security risks faced by financial institutions.
  • How fraudsters exploit online channels to perpetrate fraud and use account reconnaissance in the IVR to exploit security gaps in the contact center.
  • The growing need to balance customer experience with the need to secure customer interactions.
  • The application of graph analysis in contact centers for fraud detection across various industries.

Explore evolutions in fraudster modus operandi as well as advanced solutions to stop the fraudsters by, leveraging graph analysis for fraud prevention and anomaly detection.

As the global pandemic has caused financial institutions to reduce or amend safeguards in order to accommodate for increased customer experience burdens, fraudsters are increasingly capitalizing on vulnerabilities that have developed as a result. 

Featuring Gartner Research, this webinar takes a deep dive into what we have seen throughout 2020 and expect to see going forward in contact center security. As companies worldwide continue to adapt to changes in the ways consumers interact with businesses and the ways they secure consumer information, new strategies and technologies are needed to protect call center vulnerabilities.

In this webinar, Pindrop, along with our guest speaker from Gartner Research, will host a live discussion regarding:

Pindrop Speaker Mark Horne, Chief Marketing Officer

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. 

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*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.