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WEBINAR: Pindrop Passport Authentication, From Research to Operationalization: An Exclusive Interview with Amit Gupta

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June 30, 2020
1:00 PM EST
Amit Gupta & Jay Hart

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Modern authentication technology can deliver massive benefits for your contact center as you face the everyday challenge of ensuring stellar customer service while also tackling unprecedented and most likely permanent changes in the ways we work and live. As a contact center leader, you want to operate at peak efficiency. Still, the outdated tools you may be leveraging, like chronically insecure KBAs, actually increase cost, agitate your customers, and have been proven woefully ineffective. 20% of the time, fraudsters answer dynamic KBAs correctly, and 47% of your consumers are unable to recall their chosen answer to static KBAs.

Pindrop delivers one of the world's most advanced passive multi-factor authentication solutions. Join Pindrop’s Jay Hart for an exclusive interview with Amit Gupta, Head of Authentication Products, to ask questions, get actionable insight, and learn what motivates our team and our unwavering mission. This webinar provides a useful and candid look behind the curtain to explore:

  • The technology of Pindrop Passport and how it addresses new challenges since the necessary global shift to work from home 

  • How our team discovers trends and is solving emerging issues concerning capacity and service times 

  • Exclusive insight into their unique perspectives around the problems you face daily and actionable recommendations to address frequent hiccups and inefficiencies

  • What motivates our product team and what new technologies they are working now

Amit Gupta
Director of Product Management at Pindrop

Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Optimize Your Contact Center

To help support contact center leaders in the arms race for customer data, Pindrop has assembled a curated collection of assets, research, and tools to help you bolster your defenses. You can learn more about passive multi-factor authentication in our content library.

Discover Resources →

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