Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.
Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives and has led high-performing organizations across the B2B cloud, software, and technology landscape.
Learn real-world applications for graph analysis and predictive analytics in the contact center for fraud defense across both voice and digital channels.
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- Opus Research
Original Air Date: Thursday, December 3 | 1:00-2:00 PM ET
Original Air Date: Thursday, November 19 | 1:00-2:00 PM ET
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives and has led high-performing organizations across the B2B cloud, software, and technology landscape.