Our mission is to provide security, identity and trust on every voice interaction
We've Accumulated Resources to Help You Deal With Fraud
Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.
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Dan Miller
Lead Analyst & Founder, Opus
Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.
Dan Miller
Lead Analyst & Founder, Opus
Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.
Mark Horne
Chief Marketing Officer, Pindrop
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives and has led high-performing organizations across the B2B cloud, software, and technology landscape.
Learn real-world applications for graph analysis and predictive analytics in the contact center for fraud defense across both voice and digital channels.
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Stopping Fraud at The IVR:
Applications for cross-channel defense and a more secure contact center.
Applications for cross-channel defense and a more secure contact center.
ON DEMAND WEBINAR
Original Air Date:
Thursday, December 10 at 1 PM ET
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"Fraudsters are channel agnostic. Over time, their activities span email, text messaging and hyperlinks, in addition to the phone channel."
- Opus Research
How to apply graph analysis for fraud detection, prevention, and prediction in contact centers
How to leverage voice channel security for cross-channel fraud detection
How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.
In this session you will learn:
Real-world applications of graph analysis for fraud detection in the contact center.
How to leverage the data you already have for proactive fraud defense.
How common vulnerabilities in the IVR are being exploited by cybercriminals.
Shut the Front Door with Proactive Fraud Defenses
Full Analyst Report Webinar Series
Pindrop Featuring Aite:
Contact Center Security Solutions Fraud For Detection in 2021 and Beyond
Original Air Date:
Thursday, December 3 | 1:00-2:00 PM ET
Pindrop Featuring Forrester:
Reducing Fraud Through Advanced IVR Capabilities
Original Air Date:
Thursday, November 19 | 1:00-2:00 PM ET
Speakers:
Stopping Fraud at the IVR:
Mark Horne
Chief Marketing Officer, Pindrop
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.
Mark Horne
Chief Marketing Officer, Pindrop
Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives and has led high-performing organizations across the B2B cloud, software, and technology landscape.