Measuring Risk in Self-Service:

Data Analysis on Real IVR Traffic

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Self-service has been thrust back into the spotlight as the grip of the 2020 pandemic refuses to relent. Allowing customers to effectively self-service can mean allowing additional risk into your organization.

Join us on March 11 to hear Mark Roberts, VP of Sales - East for Pindrop, provide an in depth analysis of real world IVR data from leading financial services, banking and insurance organizations around the world. Discover how criminals use the IVR to perpetrate scams in different parts of the organization, how its used to complete online fraud, and how fraudsters often utilize self-service for identity theft purposes.

  • How many calls on average in the IVR are from a fraudster.
  • What fraud related activities are taking place.
  • How fraudsters are using the data to complete account takeover attacks.

Join this webinar to learn:

Thursday, March 11 at 1 PM ET / 6 PM GMT

Mark Roberts

VP of Sales - East

Webinar Speaker:

  • How to apply graph analysis for fraud detection, prevention, and prediction in contact centers

  • How to leverage voice channel security for cross-channel fraud detection 

  • How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.

Effective Fraud Prevention:

It Takes a Village