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Knowledge Does Not Equal Security

To be fair, there was a point in time where knowledge-based authentication questions (KBAs) were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping.

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Within eight weeks...

"The Bank that Service Built"

Proves That Happy Employees are the Key to Happy Customers

>5%

The post-call customer satisfaction score improved by more than 5%

>5%

into the Pindrop relationship, United started receiving great feedback from its own call center team members with almost three quarters of those expressing a high satisfaction. 

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Case Study

Our mission is to provide security, identity and trust on every voice interaction

  • How United handled the call volume increase during the pandemic
  • How United’s agent satisfaction changed with the new customer verification process
  • How the employee satisfaction translated into customer satisfaction

Our mission is to provide security, identity and trust on every voice interaction.

>5%

The post-call customer satisfaction score improved by more than 5%