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This webinar examines the ways in which fraud materializes in an organization, how fraudsters leverage the IVR for data, and how they get away with stolen money.

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Trailblazing Customer Experience and Protection in Insurance

Life Insurance Company -

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Our mission is to provide security, identity and trust on every voice interaction

Our mission is to provide security, identity and trust on every voice interaction.

Prior to 2015, account takeover (ATO) fraud prevention was not something the Company was directly focused on. Fraud investigations were focused on more “traditional” insurance fraud, such as application misrepresentation and false claims.

  • What a “whaling” attack is and how it changed things for the Company
  • What steps the Company took to make fraud prevention a central focus
  • About the results the Company achieved through “Enhanced Authentication”

Since December 2019, the Company realized $38 million in customers assets protected from fraudulent attempts. 

Anatomy of an IVR Fraud Attack & Lessons Learned

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