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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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ON DEMAND WEBINAR

Register Here

Fraudsters are using the Interactive Voice Response (IVR) to steal identities and takeover accounts.

Over the past 12 months, institutions facing surging call volumes have thrust self-service tools into the spotlight. During this week’s webinar, Pindrop will examine the ways in which fraud materializes in an organization, how fraudsters leverage the IVR for data, and how they get away with stolen money.

Original Air Date: Thursday, May 6 at 1 PM ET / 6 PM BST

Vijay Balasubramaniyan

CEO & Co-Founder

Pindrop

Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISA.

Speaker: 

  • The ways in which contact centers were impacted by fraud, the global pandemic and external factors, pushing the limits of existing control systems and increasing call times.

  • How fraudsters altered their own strategies to avoid long hold times and constructed scams around unemployment fraud and government loan scams.

  • How fraudsters easily extracted critical account data through unprotected IVRs.

Anatomy of an IVR Fraud Attack & Lessons Learned

Anatomy of an IVR Fraud Attack & Lessons Learned 

Join this webinar to hear about:

With Presenters from Pindrop and NextCaller a Pindrop Company covering:

Over the past 12 months, institutions facing surging call volumes have thrust self-service tools into the spotlight. During this week’s webinar, Pindrop will examine the ways in which fraud materializes in an organization, how fraudsters leverage the IVR for data, and how they get away with stolen money.

Fraudsters are using the Interactive Voice Response (IVR) to steal identities and takeover accounts.