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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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What’s in the report...

Stopping Fraud at The IVR,

Is the rise in call volume leading to increased fraud? Discover how a protected IVR leads to decreased fraud.

The New Front Door

ANALYST REPORT

Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.” Enterprises are unknowingly exposing their customers’ data and creating a very attractive tool for fraudsters. Opus will recommend example approaches to mitigate these issues, and what it takes to stop fraudsters attacks across multiple channels.

Download today to learn more about:

  • 3 of the most common IVR vulnerabilities that fraudsters exploit: Information Mining, Account Surveillance, Password Cracking 

  • How fraudsters use multiple channels to perpetrate schemes across the organization 

  • Advantages of account-based fraud prevention

  • How leveraging data from an existing system can boost fraud detection rates 

Looking exclusively at conversations taking place in “the IVR Leg”, a business can perceive anomalies that signal the potential for future fraud. Examples include repeated calls from the same number. Because speech-enabled IVRs are being called upon to do more types of self-service activities, they provide security personnel with more raw material to monitor and detect potential fraud.

"Fraudsters are channel agnostic. Over time, their activities span email, text messaging and hyperlinks, in addition to the phone channel."

-Opus Research

Download the Report

"Fraudsters are channel agnostic. Over time, their activities span email, text messaging and hyperlinks, in addition to the phone channel."

-Opus Research