full
image
#666666
https://www.pindrop.com/wp-content/themes/zap-installable/
https://www.pindrop.com/
#eb735c
style1

Whitepaper: Phone Security in the Public Sector Success

You have successfully requested the whitepaper

Every day, hundreds of thousands of people call US government and other public sector agencies. While most private sector call centers deal with inquiries around shipping delays or billing statements, calls to a government agency tend to be centered around more important matters – help with tax returns, filing for needed benefits, emergency services, etc. The agent on the other end of the phone line may seem like the caller’s only lifeline; so having an agent who instills confidence and empathy is of primary importance.

But those call center agents, who are focused on doing their best to help citizens, have another problem to deal with. Hidden among those legitimate callers are a group of callers with other motives: reconnaissance, identity theft, and more. In fact, new research in the private sector indicates that about 1 in every 2,200 calls to a call center is a skilled fraudster with experience in social engineering and data mining, and with special technology designed to abet an attack.

Please fill out this form and the case study will be emailed to you.

Request a Download

Thank you for requesting the case study. You will receive it shortly.

default
Loading posts...
link
#5C5C5C
on
loading
off