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Protecting the Public Sector Retirement System

 

Call center fraud rates increased 113% in 2016. This means on average, 1 in every 937 calls into a call center are fraudulent. Multi-channel security plans often overlook the channel that has quickly become the nexus of fraud: the call center.

Call center agents in the public sector are particularly susceptible to fraudulent calls from criminals who impersonate legitimate constituents in attempt to steal valuable citizen and client data. Fraudsters leverage sophisticated social engineering tactics for data mining, along with account reconnaissance in the IVR, with the goal of taking over public retirement accounts, disability programs and pensions funds.

Join Director of Fraud Prevention and Strategy, Shawn Hall, and an independent financial services corporation focused on retirement plans for the public sector, for an insightful look into this growing two-fold problem.

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