Webcast Archive: Using the Phone Channel to Detect Money Transfer Fraud
Money transfer companies prompt online users to call an 800 number and authenticate with a call center representative to verify risky transactions. But in an age of social media and data breaches, are you sure that those users are who they say they are?
In this webcast, Matt Garland, Pindrop’s VP of Research, will break down the ways fraudsters take advantage of money transfer call centers and the phone channel. You will learn what strategies other institutions are using to detect fraud over the phone and reduce fraud detection false positives.
Matt will also review the millions of money transfer calls that he and the Pindrop Labs team have analyzed for our annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from money transfer call centers.
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