Pindrop Webcast: Understanding Threats to Insurers in the Phone Channel
When it comes to fraud, modern insurance companies are finding attackers are getting more creative. Instead of simply filing fraudulent claims, today’s criminals have discovered ways to take over customer accounts, taking out loans against policies and even liquidating assets. How are they doing this? The answer lies in the call center.
Fraudsters take advantage of security weaknesses in the phone channel to gain access to customer accounts and drive cross-channel attacks. This is leading to some significant losses, as well as hits to brand reputation and customer experience. Join experts from Pindrop as we discuss new ways fraudsters are attacking insurer call centers, and best practices for detecting and stopping fraud.
Attendees will learn:
– How fraudsters are taking advantage of the phone channel
– Tactics fraudsters are using to attack insurer call centers
– The most effective authentication methods and best practices for detecting and stopping fraud
David Dewey is the Director of Research at Pindrop, where he leads the Pindrop Labs team. With 14 years in information security, David began his career at Internet Security Systems (acquired by IBM in 2007). There, he worked as a vulnerability researcher and manager of the X-Force Advanced Research Team and later as the Senior Manager of Technical Strategy for the ISS division of IBM. He holds several patents. David earned a BA in electrical engineering from the Virginia Military Institute and a Ph.D. in computer science from the Georgia Institute of Technology.