Webcast: Next Generation Call Center Authentication & Security
The challenges are mounting for call centers. Old fashioned knowledge based authentication questions are ineffective and inefficient. Newer approaches like voice biometrics are no more effective and don’t protect all of your customers. And now attackers are using call centers to convert stolen credentials from big breaches into dollars. What are some of the largest financial institutions doing to fight back?
In this webcast, Matt Garland, Pindrop’s Vice President of Research, will discuss the latest trends in call center authentication. You will learn risk-based strategies being used at the top call centers that are increasing security while reducing call times.
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