Webcast: Hijacking Shipments Through the Phone Channel
Shipping call centers represent an essential link in the chain of a fraud attack. Modern fraudsters are using the phone channel to redirect shipments of stolen and illegal goods and to takeover corporate accounts.
In this webcast, Matt Garland, Pindrop’s Director of Research, will break down the ways criminals can hijack shipments through the phone channel. Find out what techniques criminals are using to steal your customers’ identities and socially engineer your customer service representatives. You will learn what strategies shipping organizations are using to detect social engineering and fraud over the phone
Matt will also review the millions of shipping calls that he and the Pindrop Labs team have analyzed for our annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from shippping call centers.
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