Webcast Archive: Contact Centers – Fraud Central
Financial Institutions, faced with increasing contact center fraud, are considering a new generation of solutions to provide phone authentication and fraud detection.
In this webcast, sponsored by Pindrop, Aite Group senior analyst Shirley Inscoe provides an overview of this emerging market and explores the key issues financial institution decision makers should consider when investigating solutions. Shirley looks at the current state of contact center fraud and then covers key technologies including voice biometrics, phone printing, and signal analysis and how they contrast and/or complement knowledge-based authentication.
Shirley is followed by a brief presentation on phone printing by Pindrop CEO/CTO Vijay Balasubramaniyan. Finally, Shirley and Vijay take questions from the audience.
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