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2017 U.K. Call Centre Fraud Report

Brought to you by Pindrop® Labs

Call Centre Fraud Attacks Have Increased 113%


Pindrop® Labs analysed more than half-a-billion calls to investigate the latest fraudulent call centre activity data from around the world. Pindrop’s 7th annual Call Centre Fraud Report reveals that call centres are the nexus of fraud activity with a 113% rise in fraudulent calls within the past year. Fraud rates in 2016 were 1 in 937 calls compared to 1 in 2,000 calls in 2015.

Cost of Fraud

The cost per call due to fraud increase by 44% up to £0.86 per call.

Fraud Knows No Borders

48% of fraud in the U.K. is domestic, the majority of frauds originated outside the U.K.

Fraud Weapons

Mobile continues to be the weapon of choice for fraudsters calling into the U.K. at 56%.

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