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Whitepaper: The Looming Fraud Problem Facing Retailers

In the retail space, fraudsters exploit the human weaknesses of a call center agents through techniques such as spoofing, voice distortion, and social engineering. With stolen credit card numbers, answers to security questions, and other basic account information, fraudsters can easily surpass call center authentication methods, gaining access to personal customer accounts and make purchases in their name.

Obviously, the most significant impact of fraud to retailers is financial — $60 billion in the United States for 2015.

Please fill out this form and the paper will be emailed to you.

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