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The Inner Circle Guide to Self Service – UK

“The Inner Circle Guide to Self-Service” is a major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future web and telephony self-service issues.The 140-page report is free to download and contains detailed insight into:

  • Smartphones and the mobile customer
  • Cross-channel escalation
  • Knowledge bases
  • IVR & speech recognition
  • Automated identity verification
  • Proactive outbound service
  • Virtual agents, chatbots and AI
  • Profitability and suitability of self-service solutions
  • The future of self-service.

Please fill out this form and the case study will be emailed to you.

Request A Download

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