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The Data Breach Butterfly Effect in the Call Center

 

If you’re not securing your call center, your organization is at risk

Gartner predicts that by 2020, 75% of omnichannel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise.*

View our on-demand session with Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, to learn ways fraudsters infiltrate your organization and use data mined from other industry or organizational data breaches to attack your call center and socially engineer your call center agents. In this session, Shawn will review:
– Conditions in your call center that attract fraud
– Fraudster’s sophisticated techniques and methodology
– The latest call center fraud trends
– Holistic fraud prevention techniques with PhoneprintingTM

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