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VERICALL® TECHNOLOGY - SERVICE VALUE

Enterprise-grade call verification and spoof detection for contact centers.

VeriCall® Technology

Lower handle time and associated costs for Green calls. Increase calls that self service in the IVR.

OPERATIONAL EFFICIENCY

Offer a personalized call, reduce friction, expand IVR options, and encourage callers to self-service.

IMPROVED CALL EXPERIENCE

Light-weight API and responsive support team can deploy in as little as 10-12 weeks.

FAST, FLEXIBLE INTEGRATION

After implementing VeriCall® technology, callers are not required to enter a PIN if the call is scored “Green.” This frictionless verification was embraced by customers and company management alike. The company’s customer satisfaction ratings have improved over the past 2 years--something management is proud of. Management is also very complimentary about Next Caller’s support.

TOP U.S. TELECOM SERVICE PROVIDER2

INCREASE IN SELF-SERVICE

25%

>1 min

SAVED ON “GREEN” CALLS

CSAT

SCORE IMPROVEMENT

CLIENT CASE STUDIES

The API was very simple to hook into. Next Caller was very responsive. It only took three months for the implementation to be completed; this included design, API integration, testing and update cycles. VeriCall® scoring is very effective. After 2 years, management is pleased with Next Caller’s stability, reliability, cost, and effectiveness.

TOP U.S. FINANCIAL INSTITUTION1

20x

RETURN ON INVESTMENT 

30 secs

SAVED ON “GREEN” CALLS

12 weeks

TO FULL INTEGRATION

1. Inscoe, S. (2020) Next Caller Improves FI Call Center Fraud Preventions, Customer Experience, and Cost, Aite Group
2. Inscoe, S. (2020) Next Caller Improves Customer Service in Contact Centers via Spoofing Detection, Aite Group

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