Retail Industry

Custom Solutions for Retailers

Protect Your Contact Centers

Pindrop solutions protect retail industry enterprise call centers by combining authentication and anti-fraud detection technology to assess caller identity while detecting malicious callers. With Pindrop, call centers can:


cnp-blueREDUCE CHARGEBACKS: Pindrop detects suspicious callers who are most likely to commit Card Not Present (CNP) fraud, using stolen credit cards and identities.


experience-blueIMPROVE CUSTOMER EXPERIENCE: With Pindrop, call centers reduce time spent on frustrating authentication processes, letting agents get straight to helping the customer.


timer-blueREDUCE CALL HANDLE TIME: Pindrop allows agents to streamline authentication processes according to risk, reducing the call handle time for low risk callers.


data-breach-bluePROTECT CUSTOMER ACCOUNTS: Criminals socially engineer call center agents to gain access to customer accounts to steal credit card information, or place fraudulent orders. Pindrop identifies these callers during the early reconnaissance phases of the attack.

Identity Assessment + Fraud Detection

Smart Call Center Solutions

Pindrop solutions combine customer authentication and fraud detection for a uniquely smart call center solution that can tell you whether a caller is who they say they are. Until now, call centers have been forced to apply the same level of security to each incoming call. This method is expensive, frustrating for customers, and ineffective at stopping fraud.

Pindrop scores calls according to risk associated with the audio characteristics, geo- location, phone number reputation, and other factors. Within 30 seconds of the start of the call, the agent is shown a pop-up window displaying risk score and custom instructions for how to authenticate the call.

This allows CSRs to assess the true identity of callers, reducing authentication processes for low risk callers, cutting up to 20 seconds off the time of each. At the same time, high risk callers can be subject to greatly increased scrutiny, reducing fraud by 80%.

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