January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
In our recent study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses expect to use voice technology in the next year despite significant security fears.
Coming together to create a “Conversational Economy,” 28 percent of businesses currently communicate with customers via voice technology including Microsoft’s Cortana and Amazon’s Alexa voice assistants. In this new ecosystem, voice is dominating all other interfaces and enterprises are moving quickly to adapt.
Watch our webinar to see where you and your organization rank amongst your peers in the race to the voice frontier.
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