octobre 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Fraudsters leverage unique techniques and vectors to commit scams through a variety of channels from online, mobile and now more than ever, the call center.
Pindrop® Labs has analyzed 440 million calls, from the top eight U.S. banks, top five insurers and additional enterprise call centers, and has identified six recurring techniques and eight fraudster profiles that you’ll want to investigate.
Join Pindrop’s Director of Fraud Prevention and Strategy, formerly the Director of Fraud Operations at E*TRADE Clearing, Shawn Hall, to hear more about the real-life attacks and techniques such as IVR mining, vishing and social engineering. We’ve uncovered fraudsters like: