October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Given the ease with which fraudsters are circumventing traditional measures such as account number, SSN, and KBA, how can insurance companies authenticate true customers and mitigate the reputational risk from these attacks?
In this webcast, Matt Garland, Pindrop’s VP of Research, will break down the types of call center attacks facing insurance providers. Find out what techniques criminals are using to steal your customers’ identities and socially engineer your customer service representatives. You will learn what strategies top US insurance providers are using to detect fraud and authenticate customers.