October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Did you know that 1 in every 1,000 calls to your retail call center is fraud?
In this webinar, David Dewey, Pindrop’s Director of Research, will show you how phone fraud is affecting major retailers and give tactical tips for fighting fraud in the phone channel.
David will also review the millions of retail calls that he and the Pindrop® Labs team have analyzed for the annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from retail call centers.