October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Voices change over time. For enterprises that rely solely on voice biometrics for security, this can lead to significant problems in customer experience, fraud, and operations. At the 2017 RSA Conference in San Francisco, Dr. Elie Khoury, Principal Research Scientist with Pindrop, shared his new study on the degradation in performance of modern speaker recognition systems that occur over just four months.
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