October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Criminals are taking advantage of airline call centers to purchase tickets with stolen credentials and take over customer loyalty program accounts. One recent study claims airlines are losing 1.2% of their revenue to fraud that originates in the call center.
In this webcast, David Dewey, Pindrop’s Director of Research, will break down the ways fraudsters are stealing your customers’ identities and socially engineer your customer service representatives.
David will also review the millions of airline calls that he and the Pindrop® Labs team have analyzed for the annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from airline call centers.