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Preventing Fraud in Airline Call Centers

Webinar Archive: Preventing Fraud in Airline Call Centers

Criminals are taking advantage of airline call centers to purchase tickets with stolen credentials and take over customer loyalty program accounts. One recent study claims airlines are losing 1.2% of their revenue to fraud that originates in the call center.

In this webcast, David Dewey, Pindrop’s Director of Research, will break down the ways fraudsters are stealing your customers’ identities and socially engineer your customer service representatives.

David will also review the millions of airline calls that he and the Pindrop® Labs team have analyzed for the annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from airline call centers.


2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.