October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Just like your fingerprint, your call audio has a unique signature – a phoneprint. Whenever you pick up the phone, your device, your carrier, your geographic location, and your network routing contribute very subtle audio characteristics to your call. These traces of valuable information are invisible to most people – and it’s important to note that, unlike your voice or your phone number, you can’t manipulate, spoof, or otherwise disguise them.
Many of the world’s largest enterprise contact centers are using these Phoneprints to authenticate customers and detect fraud, reducing costs and improving customer experience.
So how does Phoneprinting work? Join Pindrop’s Director of Research, Dr. David Dewey, as we dive into this cutting edge technology. You will learn how Phoneprinting can be used to: