October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Criminals are attacking government agencies from all sides. Recent breaches at the IRS and OPM highlight the growing threat. As agencies move to increase their physical and online security, there remains one channel that has little protection: the phone.
In this webinar, Matt Garland, Pindrop’s former VP of Research, will break down ways fraudsters take advantage of call centers and the phone channel to steal citizen’s identities and government data. You will learn what strategies agencies are using to detect fraud over the phone.
Matt will also review the millions of government calls that he and the Pindrop® Labs team have analyzed for the annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from government call centers.