October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Shipping call centers are often targeted within the chain of a fraud attack. Today, fraudsters use the phone channel to redirect shipments of stolen and illegal goods and to takeover corporate accounts.
In this webinar, David Dewey, Pindrop’s Director of Research, will break down the ways criminals can hijack shipments through the phone channel. Learn about the techniques fraudsters are using to target shipping call centers to steal customers’ identities and the social engineering tactics targeted at customer service representatives.
David will also review the millions of shipping calls that he and the Pindrop® Labs team have analyzed for the annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from shipping call centers.