AI presents exciting but uncharted territory. New, innovative trends, such as leveraging synthetic voice to imitate deceased actors such as Carrie Fisher in the upcoming Star Wars, are popping up. And as AI forges its way into organizations’ voice interface, like any disruptive technology, benefits for your organization exist alongside new opportunities for criminals to use this technology against you and your customer:.
This webinar will explore potential pitfalls to your voice channels such as :
- Synthetic voice — the arrival of synthetic voice introduces a whole new realm of fraud possibilities and ethical debates
- Chatbots and the new hacks fraudsters use to attack this channel
- The leaky IVR and the newest brute force attack trends you may be overlooking