October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Today, healthcare records sell for 20x the price of stolen credit card information on the black market. How are criminals getting access to those records? Too often these data breaches start in the phone channel.
In this webcast, Matt Garland, Pindrop’s VP of Research, will break down the strategies healthcare providers are using now to detect social engineering and fraud over the phone.
Matt will also review the millions of healthcare calls that he and the Pindrop Labs team have analyzed for our annual Phone Fraud Report — that means real data and real “in-the-trenches” stories from healthcare call centers.