octubre 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
As discovered by Pindrop® Labs’ European research team, the fraud rate in the retail sector is higher than the average, across all industries, including financial institutions. Why?
Fraudsters are targeting your call centre at an alarming rate. Research conducted by Pindrop® Labs Europe has discovered that this is due to a number of successful tactics deployed by the fraudsters:
Join Dr. David Looney, Research Scientist, to learn about these scenarios, the types of fraud carried out in retail organisations, examples of real-life prolific fraudsters and how to protect your customers and organisation from this growing threat.