January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Do you know the difference between spoof detection, validation and how risk plays a critical role in your contact center? There are a variety of solutions out there claiming to catch spoofed caller IDs, but some can be easily subverted. Join this webinar to hear what you need to know when choosing a spoof detection solution.
At Pindrop, we apply Caller Id validation AND spoofed detection as well as assess the risk of inbound phone calls. Quickly assessing and validating if you can trust the ANI or caller Id can help speed up the call process and enable a faster and more customized experience. We will also uncover some of the clever ways bad actors are getting traditional spoof detection solutions today.
In this session you will learn:
Watch the on-demand session now.
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