October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Our Pindrop® Lab’s audio engineers and highly specialized research team analyzed over half a billion calls made into the largest call centers during 2016, uncovering several alarming trends that call centers must stay educated on. Fraudsters leverage social engineering techniques and spoofing technology to capitalize on the weaknesses in your call center to find ways around barriers such as the adoption of the EMV technology and knowledge-based authentication questions.
View our on-demand session with Pindrop’s Director of Research, Dr. David Dewey, to dive into the revealing data from our 2017 Pindrop® Labs Call Center Fraud Report. In this session, David will review:
– Fraudster techniques
– Call center weaknesses
– Fraud rates by industry