October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
With current fraudulent call rates of 1 in 937, call center executives, fraud and security teams must work together to transform the call center experience to include additional security measures beyond just voice biometrics, caller ID, ANI authentication and KBAs.
Several key factors affect this dramatic fraud increase including rapid adoption of the EMV chip, growing sophistication of attackers, weak call center security and accessibility of data.
Join Pindrop® Labs’ Director of Research, Dr. David Dewey, to dive into the revealing data we’ve collected and analyzed from over half a billion calls. Attendees will learn: