In the past two years, call center fraud has grown at an alarming rate. Attackers target call centers to gain access to funds, as well as gathering, testing and augmenting personal data to use in future fraud attacks or to sell on the black market. To learn more about these attacks, the research team at Pindrop Labs has analyzed more than 10 million calls to major enterprise call centers between 2011-2016.
Join Pindrop’s Director of Research, David Dewey, for a 30 minute webinar on June 8th. David will review how fraudsters are using the call center as a launch point for cross-channel attacks. He will also predict how call center fraud will change over the coming years.
Attendees Will Learn:
- The major factors causing fraud migration to the phone channel
- The latest call center fraud statistics across several industries
- Best practices for combating call center fraud