January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Last year, PSCU became the first credit union service provider to utilize Pindrop’s proprietary technology to fight call center authentication fraud. Pindrop added a layer of voice security and deep caller authentication to the nation’s largest credit union services provider.
PSCU began testing Pindrop technology in the fourth quarter of 2017. Within the first month, more than 300 confirmed fraud situations were identified using the technology. With an average credit limit between $3,000 and $4,000, this equates to an estimated $1 million in savings, immediately confirming the immense value of the security solution.