October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Last year, PSCU became the first credit union service provider to utilize Pindrop’s proprietary technology to fight call center authentication fraud. Pindrop added a layer of voice security and deep caller authentication to the nation’s largest credit union services provider.
PSCU began testing Pindrop technology in the fourth quarter of 2017. Within the first month, more than 300 confirmed fraud situations were identified using the technology. With an average credit limit between $3,000 and $4,000, this equates to an estimated $1 million in savings, immediately confirming the immense value of the security solution.